Our policy lasts 7 days from receipt of goods. If 7 days have gone by since your purchase, unfortunately we can't offer you a refund or exchange. Unfortunately we cannot accept returns for printed, embroidery items and items that are not faulty or damaged for instance if you change your mind or simply do not like the design. By placing the order you accept this condition and are legally bound by it.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. In accordance with the ACCC we cannot offer a refund unless the product is faulty or damaged. (You can ask a business for your preference of a free repair, replacement or refund, but you are not always entitled to one. For example, the consumer guarantees do not apply if you got what you asked for but simply changed your mind, found it cheaper somewhere else, decided you did not like the purchase or had no use for it.
To complete your return, we require a receipt or proof of purchase and you will also be required to complete a returns authorisation form, please do not return the item without this form being approved by Metro Workwear. All returns are subjected to a 40% admin and restocking fee of the item value excluding delivery charges. Please note that we do not stock any products and they are specially ordered in for you hence we have this fee to cover admin and courier costs and manufacturers re-stocking fee. Upon placing an order it is assumed that the buyer has agreed to the returns terms. All refunds are made onto the origianl payment method only. We do not accept any returns diue to garment shrinkage, all of our garments are supplied by local Australian companies adhering to AU/NZ standards and shrinkage of the garments are generally due to the garments care instruction not being followed properly and washing them at higher temperatures than recommended- this is not deemed as a garment defect and we are not in a position to refund the purchase.
Please do not send your purchase back to the manufacturer. We do NOT refund ANY delivery costs incurred to and from yourself.We shall not be liable for any courier costs and packaging costs including the costs of the goods for the returns. It is your reponsibility to ensure the goods arrive at our destination in an accepatable state and it is deemed any damage in transit would be your responsibility and liability. All exchanges will be treated as a return and you will be required to order your exchange as a new order.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Unfortunately we cannot accept any returns for decorated garments unless due to a fault in the garment. In the event that the garments have been ordered in for decoration such as screen printing and embroidery and the client changes their minds for whatsoever reason, the full price of the garments will be charged including delivery and the full order will be treated as a normal refund including the re-stocking fee or alternatively you will be offered to purchase the garments only.
Late or missing refunds (if applicable)
If you haven't received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you've done all of this and you still have not received your refund yet, please contact us at [email protected]
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. We do not exchange items. All exchanges are treated as a return and you will be required to place a new order upon return of the goods.